I managed documentation for four applications that work together to make a single product function. Information was scattered across twenty years of release notes, Confluence, Jira tickets, PDFs, webinars, Salesforce tickets, and Slack conversations. I sorted, edited, and migrated that content to a help site while keeping up with monthly releases and new product features.

Challenges

• Large backlog scattered across decades of records.
• Documenting multiple applications.
• Revising topics impacted by new product features.

Methods

• Prioritized content by topics connected to new features, most-used functions, and PO input.
• Used Smartsheet to track individual applications and How-To site overall.
• Created checklists with each release to ensure all related documentation is updated.

Tools

• Smartsheet
• OneNote
• Jira
• MadCap Flare and MadCap Central

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Proprietary information has been blurred.

Kanban Board

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Phased Backlog Organization

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