I enjoy writing internal documentation because the tone can be less formal. This article had two goals: convincing my peers to use yet another MadCap tool and outlining how to set it up in our system (as opposed to outlining everything the tool offers).

Challenges

• Encouraging progress without demanding it.
• An audience of peers.
• Balancing humor and professionalism.

Method

• Provided pros and cons list for peers to make their own decision.
• Included details specific to other products.
• Used topics all products have in common in examples.

Tools

• Sharepoint
• SnagIt
• MadCap Flare and MadCap Central

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